MILINK INTERNATIONAL COMMERCE LIMITED Global E-Commerce · Customer Policies & Support Center

📋 Terms of Service

These Terms of Service ("Terms") govern your access to and use of the online store and services operated by MILINK INTERNATIONAL COMMERCE LIMITED ("we", "us", "our", or the "Company"), registered at Room H18, 4/F, Century Industrial Centre, 33-35 Au Pui Wan Street, Fo Tan, Sha Tin, Hong Kong, China. By browsing our website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Eligibility & Accounts

• You must be at least 18 years old, or the age of majority in your jurisdiction, to make a purchase.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
• You agree to provide accurate, current and complete information during checkout, including a valid shipping address and email.

2. Products & Orders

• Product images and descriptions are provided for illustration. Minor variations in color, size, or packaging may occur due to display settings and manufacturing tolerances.
• All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including orders with suspected fraud, pricing errors, or invalid payment information — in which case a full refund will be issued.
• The contract between you and the Company is formed when we send an order confirmation email.

3. Pricing & Payment

• All prices are displayed in the currency selected at checkout and include applicable taxes unless otherwise stated.
• We accept PayPal, major credit and debit cards (Visa, Mastercard, American Express), and other payment methods as displayed at checkout.
• By submitting a payment, you warrant that you are authorized to use the payment method and that the payment details are accurate.

4. Intellectual Property

All content on this website — including text, graphics, logos, images, and page design — is the property of MILINK INTERNATIONAL COMMERCE LIMITED or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without prior written consent.

5. Acceptable Use

You agree not to use our website or services to: (a) violate any applicable law or regulation; (b) transmit malware or attempt to gain unauthorized access to our systems; (c) scrape, harvest, or misuse customer data; (d) impersonate another person or entity; or (e) interfere with the normal operation of the store.

6. Limitation of Liability

To the maximum extent permitted by law, our total liability arising from or related to any order shall not exceed the amount you paid for that order. We are not liable for indirect, incidental, special, or consequential damages. Nothing in these Terms limits statutory consumer rights that cannot be excluded under the laws of your jurisdiction.

7. Force Majeure

We shall not be liable for delays or failures in performance caused by events beyond our reasonable control, including natural disasters, epidemics, war, strikes, customs interventions, carrier failures, or internet outages.

8. Governing Law & Disputes

These Terms are governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China, without regard to conflict-of-law principles. Any dispute will first be addressed through good-faith negotiation — please contact us at bccv9092@gmail.com and we will work to resolve it promptly. Nothing here prevents you from exercising rights through PayPal's Resolution Center or your local consumer protection authority.

9. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top of this section reflects the current version. Continued use of the store after changes constitutes acceptance of the revised Terms.

🔒 Privacy Policy

MILINK INTERNATIONAL COMMERCE LIMITED ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to all visitors and customers of our online store.

1. Information We Collect

2. How We Use Your Information

• To process and fulfill your orders, including shipping and returns;
• To provide customer support and respond to inquiries and disputes;
• To detect, prevent and address fraud, abuse and security incidents;
• To send transactional emails (order confirmations, shipping updates, refund notices) — these are necessary and not optional;
• To send marketing emails only if you have opted in; you may unsubscribe at any time via the link in every email;
• To comply with legal, tax and regulatory obligations.

3. Legal Bases for Processing

Depending on your jurisdiction, we rely on: contract performance (fulfilling your orders), legitimate interests (security, fraud prevention, business improvement), consent (marketing communications and non-essential cookies), and legal obligation (tax, accounting, and lawful requests).

4. Cookies

We use essential cookies to keep the shopping cart and checkout working, and optional analytics cookies to understand how the site is used. You can control or disable non-essential cookies through your browser settings or our cookie banner at any time.

5. Sharing of Information

We do not sell or rent your personal data. We share information only with:

• Payment providers (e.g., PayPal, card acquirers) — to process payments and refunds;
• Logistics partners (e.g., DHL, FedEx, UPS, USPS, local postal services) — limited to name, address and phone for delivery;
• Service providers (email delivery, hosting, analytics) — under strict data-processing agreements;
• Legal authorities — when required by law, regulation, or valid legal process.

6. International Transfers

As an international merchant headquartered in Hong Kong, China, your data may be transferred to and processed in other countries where our payment processors and logistics partners operate. We take appropriate safeguards (such as standard contractual clauses) to protect data transferred internationally.

7. Data Retention

Order and transaction records are retained for up to 7 years as required for accounting and tax purposes. Marketing preferences are retained until you unsubscribe. Support communications are retained for up to 3 years.

8. Your Rights

Depending on your jurisdiction (including GDPR and CCPA rights), you may have the right to:

• Access the personal data we hold about you;
• Correct inaccurate or incomplete data;
• Delete your data, subject to legal retention requirements;
• Object to or restrict certain processing, including direct marketing;
• Data portability — receive your data in a structured, machine-readable format;
• Withdraw consent at any time where processing is based on consent;
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, email us at bccv9092@gmail.com. We respond to verified requests within 30 days.

9. Security

We use industry-standard measures to protect your data, including TLS/SSL encryption for all traffic, access controls, and encrypted connections to our payment providers. No method of transmission over the internet is 100% secure, but we continuously review and improve our security practices.

10. Children's Privacy

Our store is not directed at children under 13 (or under 16 in the EEA), and we do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be highlighted on this page with a revised "Last updated" date.

💳 Refund & Return Policy

1. Eligibility for Refunds

To be eligible for a refund, please make sure that:

• Your request is submitted within 30 days of the delivery date;
• The item is unused, undamaged, and in its original packaging with all tags and accessories included;
• You provide the order number, proof of purchase, and (if applicable) photos or a short video of the issue.

The following situations are generally not eligible for a full refund:

• Items damaged due to misuse, improper handling, or unauthorized modification;
• Requests submitted after the 30-day window has expired;
• Products explicitly marked as final sale, customized, or personalized items.

2. How to Request a Refund

To start a refund request, contact us in one of these ways:

• Email: bccv9092@gmail.com
• PayPal Resolution Center: You may also open a dispute through PayPal, and we will respond promptly and work toward a fair resolution.

Please include your order number, the reason for the request, and any supporting evidence. Our support team will respond within 1–2 business days.

3. Return Shipping

• If the return is due to our error (wrong item, defective product, damage in transit), we will cover the full return shipping cost.
• If the return is due to a change of mind, the customer is responsible for return shipping costs.
• Returned items should be sent to the return address we confirm with you by email — please do not ship anything back before contacting us, so we can provide the correct return instructions.

4. Refund Process & Timing

Once your request is reviewed (or your return is received and inspected), we will notify you by email whether the refund is approved. If approved:

• Refunds are always processed to the original payment method used for the purchase.
• For PayPal payments, the refund is issued directly through PayPal — you will typically see the funds within 3–5 business days after we process it, depending on your bank or card issuer.
• For credit/debit card payments, refunds may take 5–10 business days to appear on your statement.

Late or missing refunds? Please check your PayPal account and contact your bank first; if the refund still hasn't arrived, contact us at bccv9092@gmail.com and we will trace it for you.

5. Order Cancellations

Orders can be cancelled free of charge at any time before shipment. Once an order has shipped, it must be handled as a return following the steps above. To cancel, email us with your order number as soon as possible.

6. Non-Delivered or Damaged Orders

• If your package is lost in transit or never arrives, we will issue a full refund or free replacement after confirming with the carrier (usually within 15 business days of the expected delivery date).
• If your item arrives damaged, contact us within 7 days with photos/video and we will arrange a replacement or full refund, including any shipping fees.

7. Exchanges

We replace items that are defective or damaged on arrival. Exchanges are subject to stock availability; if a replacement is unavailable, a full refund will be issued instead.

🚚 Shipping Policy

We ship worldwide from our international fulfillment network. Below is a summary of our shipping standards.

1. Processing Time

Orders are processed within 1–3 business days after payment confirmation (PayPal payments are confirmed instantly in most cases). During peak seasons, processing may take up to 5 business days.

2. Shipping Methods & Estimated Delivery

Delivery estimates exclude customs processing times, which vary by destination country and are outside our control.

3. Shipping Fees

Shipping fees are calculated and displayed at checkout based on destination, weight, and the method you select. Free standard shipping may be offered during promotions — the checkout page always shows the final cost before you pay.

4. Customs, Duties & Taxes

International orders may be subject to import duties and taxes imposed by the destination country. These charges are the responsibility of the recipient. We cannot control or predict these fees; check with your local customs office for details.

5. Tracking Your Order

Once your order ships, we will email you a tracking number. If tracking shows no movement for more than 10 business days, contact us at bccv9092@gmail.com — we will investigate with the carrier and, if the package is confirmed lost, offer a free reshipment or full refund.

6. Undeliverable Packages

Packages returned to us due to an incorrect address provided by the customer, failed delivery attempts, or refusal to accept delivery may be refunded minus original shipping costs, or reshipped at the customer's expense. We recommend double-checking your shipping address at checkout.

💬 Contact Us

For questions about orders, payments, refunds, returns, or anything else, reach out through any of the channels below. Our support team replies to every message within 1–2 business days, and usually much faster.